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EXCHANGES & RETURNS

HOW TO RETURN & EXCHANGE

If for any reason clients are not satisfied with an order, the item(s) can be returned within 7 days after receipt of your order for size exchange or partial refund. Return shipping cost is responsible for customer. All returns must be authorized by us before sending merchandise back. Please contact us on customercare@aboutique.hk to request a return authorization number.

  • Please kindly state clearly your order number and the item(s) you wish to return while emailing us your return & exchange request.
  • We do not accept return & exchange for all on sale items.

 

EXCHANGE

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Return shipping cost is responsible for customer.

Exchange can only be accepted within 7 days after receipt of your order.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you refund your item(s) and place a new order for the alternative style(s).

REFUND

Your refund will be credited to the original purchaser's credit card within 14 days after we have received the return item(s).

  • Please note that the taxes & duties, which you were charged by your local customs, are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

 

RETURN POLICY

Items should be returned new, unused, and with all ABoutique and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

< Shoes >

We advise to try on shoes on a clean surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

< Socks, Tights and Leggings >

Socks, Tights and Leggings are non-refundable due to hygiene issue.

< Faulty Item >

If the item you received is faulty, please contact at customercare@aboutique.hk quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across a few photographs of the fault.

The photographs will be sent across to our representatives from the appropriate brand to determine the course of action.

Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.

If the item is reported faulty and we have reached an agreement on any compensative measures in the form of a partial refund or discount then please note that the item will not be valid for any further refunds or exchanges if chosen to keep and continue to wear the item that has already been noted as faulty. Failure to cooperate will deem HANON non-liable to any instance of refund.

On returning a faulty or incorrect item you must also email us a photograph or scan of your proof of postage we can have that refunded to you also for the expenses caused by returning the faulty item to us.

Please note, we can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or postal office receipt. If your original order was paid by card then we will also need a valid Paypal address to pay the additional return shipping funds into- you will be contacted for this upon the packages return.


< Colours >

We have made every effort to display as accurately as possible the colors of our products that appear on ABoutique Online Shop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 

IMPORTANT INFORMATION

  • All items are quality controlled and checked for any faults before they are dispatched to customers.
  • Should you receive an item that is not in perfect condition please contact us immediately.
  • Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
  • We prefer that items are returned to us via S F Express for customer from China, Taiwan, Macau. For all other customers, please return your items through local post office by register air post.
  • Customers are required to provide track code or airway bill after the return item(s) is dispatched.
  • We do not accept return & exchange for all sale items.

 

CANCEL YOUR ORDER

We can only accept cancellation of order within 2 hours after you have placed your order.

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